Learn how to use Agile with ITSM (ITIL®) to strengthen and secure your processes on this two-day Certified Agile Service Manager course.
2 day course
Supporting material
Private
Private
A private training session for your team. Groups can be of any size, at a location of your choice including our training centres.
This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects.
Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course aims to bring together individual achievements to deliver full business value.
This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.
By the end of day two learners will be positioned to successfully complete the Certified Agile Service Manager exam.
Our Certified Agile Service Manager course is offered as a private training session and will be run over two consecutive days. It can be delivered on-site at your office or a location of your choice.
Course overview
Who should attend:
This course is intended for the following participants:
Anyone interested in learning about Agile and Scrum
Process owners and process designers
Developers who are interested in agile
Managers looking to DevOps
Employees and managers process
Internal and external suppliers Process stakeholders
Walk away with the ability to:
Demonstrate a practical understanding of:
What does it mean to “be agile?”
The Agile Manifesto, its core values, and principles
Agile concepts and practices including ITSM, Kanban, Lean and DevOps
Scrum from a product and process perspective
Agile thinking and values into service management
Scrum roles, artifacts, and events as it applies to both products and processes
Agile Service Management
Agile Process Improvement
Agile Process Design
Prerequisites
To get the most of out of this course, familiarity with IT service management processes and ITIL is recommended.
Course agenda
Why Agile?
The IT challenge today
Module 1: What does it mean to "be agile?"
The Agile Manifesto
Agile principles
What does it take to "be agile?"
Exercise: Reviewing Agile values
Module 2: Agile practices
Scrum
Kanban
Lean
ITIL/ITSM
DevOps
Continuous Integration
Continuous Delivery
Exercise: Leveraging multiple frameworks
Module 3: What is Agile Service Management (Agile SM)?
2 day course
Supporting material
Private