Certified Agile Process Owner

Name: Certified Agile Process Owner
Price: 8000.00 KRW

This two-day course covers the Process Owner responsibilities and provides the skills needed to design, re-engineer and improve IT Service Management processes.

2 day course

Supporting material

Private

A private training session for your team. Groups can be of any size, at a location of your choice including our training centres.

Learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles to put in place ‘just enough’ process, as well as how to continually align process performance with overall business goals.

A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders.

Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle. This course positions learners to successfully complete the Certified Agile Process Owner exam.

Our Certified Agile Process Owner course is offered as a private training session and will be run over two consecutive days. It can be delivered on-site at your office or a location of your choice.

Course overview

Who should attend:

This course is intended for the following participants:

Process owners
Process managers
Employees and managers responsible for designing, re-engineering or improving processes
Consultants guiding their clients through process improvement initiatives
Anyone responsible for managing process-related requirements or ensuring the efficiency, effectiveness and value of processes

Walk away with the ability to:

Demonstrate a practical understanding of:

Basic Agile and Agile Service Management concepts
Process owner role and responsibilities
Managing and prioritising a process backlog
Creating and utilising user stories
Collaborating with process stakeholders and other process owners
Overseeing Agile process design and improvement activities
Managing organisational change activities
Monitoring and measuring process performance
Conducting process reviews and identifying improvements

Prerequisites

To get the most of out of this course, familiarity with Scrum, IT and IT services is recommended.

Course agenda

Course Introduction

Importance of processes, Agility and the role of the Process Owner

Module 1: Process Design Basics

The Elements of a Process
Process Owner Responsibilities
Process sponsorship
Process resourcing
Process design and improvement
Process management
Process awareness

Module 2: Process Owner Knowledge, Skills, and Attributes

Module 3: Selecting a Process Owner

Module 4: Related Roles

Process Manager
Global Process Owner
Value Stream Owner
Roles of a Service Management Office (SMO)

Module 5: The Characteristics of an Agile Process

Module 6: Agile Basics

What is Agile?
The Agile Manifesto
Why Agile Projects are Successful

Module 7: Scrum Basics

Scrum Roles, Artifacts, and Events
Scrum Pillars
Scrum in a Nutshell
Scrum, Kanban, or Both?

Module 8: Agile Service Management Basics

Agile Service Management Value
Agile Service Management Roles, Artifacts and Events
Characteristics of an Agile Process Two Aspects of Agile Service Management
Agile Process Design
Agile Process Improvement

Module 9: Agile Process Design

Creating and Populating a Process Backlog
Personas
User Stories
Themes
Epics
User Story Mapping
Ordering and Maintaining the Process Backlog
Process Design Sprints
The Process Owner and Sprint Events
Process Implementation
Potentially Releasable Process Increment
Definition of 'Done'
Release Planning

Module 10: Agile Process Improvement

Aligning Processes with Strategic Goals
CSI Sprints and Plan-Do-Check-Act
Sustaining Improvements
Assessing Process Maturity
Implementing Process Improvements
Working with Line Managers
Overcoming Resistance to Change

Module 11: Measuring Value

Demonstrating Value
Leading and Lagging Performance Indicators
Critical Success Factors and Key Performance Indicators
Service Level Agreements and Operational Level Agreements
Conducting Measurement Reviews
Communicating Performance

Module 12: Process Improvement Tools and Technologies

Module 13: Getting Started

Module 14: Challenges and Critical Success Factors

Book this course

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