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What time do your courses run?

Most of our classroom courses are a minimum of one day, normally starting at 11am and finishing at 6pm KST. Courses that are 2-5 days in length, will run over consecutive days. Please refer to your booking confirmation.

For our Virtual Classroom courses you should aim to be logged on 15 minutes in advance to your course start time so you are ready for the course to start promptly.

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What equipment do I need to join a Virtual Classroom course?

Our recommendation is that all delegates dial in from their own workstation, separately. We recommend each delegate has access to a personal microphone and webcam, inbuilt or external. Where possible delegates should have access to a second device such as a tablet.

A Google account for our Google courses specifically is desirable. All delegates should to have access to preferably Chrome or IE. For those using Chrome we recommend that the official Webex chrome extension be added to all delegates browsers for fully functional support and virtual class experience.

Cisco Webex also provides an .exe for Windows operating systems and.dmg for Mac users. It may ask you to download the extension (should you not have the plugin). The reason we ask you to support this, if possible and network permissions allow, is so we can use the full functionality of the WEBEX software in the session such as polling and streaming videos. Please to do this at least 5 days prior to your session to allow time for any IT issues / restrictions you may have. 

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Do you look at our accounts before the training?

There is an option for a pre training audit of your account before a tailored training course, so please contact us for more details. If you’re attending one of our scheduled courses we can use your site or accounts for exercise purposes where applicable, but we wouldn’t look at anything pre training.

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Do you travel overseas?

Yes, we regularly travel to provide our training services wherever our clients need us. Just call us to talk through what you need and where.

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Where does the training take place?

Training will take place on-site at your offices or a location of your choice. Delegates will require access to a PC or laptop for the course. Please ensure the training room is big enough for all delegates and that the trainers have access to a screen or projector, as well as a whiteboard or flipchart. The trainers and all delegates will require internet access (WiFi or network) and this needs to be adequate for all delegates to be working in platform. The venue and training room requirements will be discussed in more detail at the time of booking.

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Can I book a course on behalf of my colleague(s)?

Yes of course, please add all the course attendee(s) full names at the time of booking.

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Are discounts available?

Yes, we offer discounts for multiple bookings, nonprofits, charities and so on. Contact us to find out more.

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I have recently been made redundant. Can you help me?

Yes, we can. Contact us to discuss how we can help you retrain, upskill and get you back into work.

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Where can I find all the dates for a specific course?

All available dates for our classroom courses are shown in the drop down menu on the course specific page.

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How can I pay for my training?

We accept all major credit cards, or we can arrange invoicing for payment via bank transfer.

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What happens if I am unable to attend a course?

Please refer to our Terms and Conditions page for information about amendments and cancellations.

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Can I get a certificate to prove I have attended your courses?

Yes, we will supply you with a virtual badge to add to your LinkedIn profiles and certificates of attendance on a request basis. Email training@jellyfish.com for yours.

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Is there any support post-training?

Yes, we offer post-training support for our classroom and private training sessions. Please contact training@jellyfish.com with any questions you have.

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Where are you located?

Our training venue is located in The Shard, London. However, all our courses can be delivered via Virtual Classroom, and we can also offer training sessions at a location of your choice – either in South Korea or globally.