Find answers to some of our most common questions relating to Jellyfish training courses. If you still can't find the information you are looking for, please contact us.
- What time do your courses run?
- What equipment do I need to join a Virtual Classroom course?
- How often do your courses run?
- Do you look at our accounts before the training?
- Do you travel overseas?
- Can I book a course on behalf of my colleague(s)?
- Are discounts available?
- I have recently been made redundant. Can you help me?
- How can I pay for my training?
- What happens if I am unable to attend a course?
- Can I get a certificate to prove I have attended your courses?
- Is there any support post-training?
- Where are you located?
Most of our classroom courses are a minimum of one day, normally starting at 10am and finishing at 5pm, except for our Google Cloud Platform courses which start at the earlier time of 9am and finish at 5pm. We offer courses in three time zones – PT, CT (Cloud courses only) and ET. You can choose the time zone that suits you when selecting the course you wish to attend.
Courses that are 2-5 days in length will run over consecutive days. Please refer to your booking confirmation.
For our Virtual Classroom courses you should aim to be logged on 15 minutes in advance to your course start time so you are ready for the course to start promptly.
Our recommendation is that all delegates dial in from their own workstation, separately. We recommend each delegate has access to a personal microphone and webcam, inbuilt or external. Where possible delegates should have access to a second device such as a tablet.
A Google account for our Google courses specifically is desirable. All delegates should to have access to preferably Chrome or IE. For those using Chrome we recommend that the official Webex chrome extension be added to all delegates' browsers for fully functional support and virtual class experience.
Cisco Webex also provides an .exe for Windows operating systems and.dmg for Mac users. It may ask you to download the extension (should you not have the plugin). The reason we ask you to support this, if possible and network permissions allow, is so we can use the full functionality of the WEBEX software in the session such as polling and streaming videos. Please to do this at least 5 days prior to your session to allow time for any IT issues / restrictions you may have.
All available dates for our classroom courses are shown in the drop-down menu on the course specific page.
Private tailored courses are booked on your preferred dates and subject to resource availability. Please contact us to discuss your requirements.
There is an option for a pre-training audit of your account before a tailored training course, so please contact us for more details. If you’re attending one of our scheduled courses, we can use your site or accounts for exercise purposes where applicable, but we wouldn’t look at anything pre-training.
Yes, we regularly travel to provide our training services wherever our clients need us. Just call us to talk through what you need and where.
Yes of course, please add all the course attendee(s) full names at time of booking.
Yes, we offer discounts for multiple bookings, non-profits, charities and so on. Contact us to find out more.
Yes we can. Contact us to discuss how we can help you retrain, up-skill and get you back into work.
We accept all major credit cards, or we can arrange invoicing for payment via bank transfer.
Please refer to our Terms and Conditions page for information about amendments and cancellations.
Yes, we will supply you with a virtual badge to add to your LinkedIn profiles and certificates of attendance on a request basis. Email email@example.com for yours.
Yes, we offer post-training support for our classroom and private training sessions. Please contact firstname.lastname@example.org with any questions you have.
Our training venue is located in The Shard, London. However, all our courses can be delivered via Virtual Classroom, and we can also offer training sessions at a location of your choice – either in the US or globally.