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What time do your courses run?

Most of our classroom courses are a minimum of one day, normally starting at 10am and finishing at 5pm, except for our Google Cloud Platform courses which start at the earlier time of 9am and finish at 5pm. We offer a seperate course schedule for the West Coast and East Coast, that runs on local time. You can choose the time zone that suits you when selecting the course you wish to attend.

Courses that are 2-5 days in length, will run over consecutive days. Please refer to your booking confirmation.

For our Virtual Classroom courses you should aim to be logged on 15 minutes in advance to your course start time so you are ready for the course to start promptly.

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What equipment do I need to join a Virtual Classroom course?

Our recommendation is that all delegates dial in from their own workstation, separately. We recommend each delegate has access to a personal microphone and webcam, inbuilt or external. Where possible delegates should have access to a second device such as a tablet.

A Google account for our Google courses specifically is desirable. All delegates should to have access to preferably Chrome or IE. For those using Chrome we recommend that the official Webex chrome extension be added to all delegates browsers for fully functional support and virtual class experience.

Cisco Webex also provides an .exe for Windows operating systems and.dmg for Mac users. It may ask you to download the extension (should you not have the plugin). The reason we ask you to support this, if possible and network permissions allow, is so we can use the full functionality of the WEBEX software in the session such as polling and streaming videos. Please to do this at least 5 days prior to your session to allow time for any IT issues / restrictions you may have. 

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How often do your courses run?

All available dates for our classroom courses are shown in the drop down menu on the course specific page.
Private tailored courses are booked on your preferred dates and subject to resource availability, please contact us to discuss your requirements.

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Do I need to bring anything if I am attending a course at a Jellyfish venue?

When attending a training session in San Francisco or Baltimore Jellyfish will supply the technology, stationery, refreshments and lunch. Bring any system log-ins you may need.

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Do you look at our accounts before the training?

There is an option for a pre-training audit of your account before a tailored training course, so please contact us for more details. If you’re attending one of our scheduled courses, we can use your site or accounts for exercise purposes where applicable, but we wouldn’t look at anything pre-training.

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Do you travel overseas?

Yes, we regularly travel to provide our training services wherever our clients need us. Just call us to talk through what you need and where.

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Can I book a course on behalf of my colleague(s)?

Yes of course, please add all the course attendee(s) full names at time of booking.

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Is lunch provided?

No, lunch is not provided in San Francisco but there are plenty of places to get lunch within walking distance of the office.

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Do you have parking available?

No, however for our Baltimore training venue you can find parking across the street on E. Pratt Street and S. President Street. For our San Francisco training venue, there is underground parking available at Three Embarcadero Center.

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Are discounts available?

Yes, we offer discounts for multiple bookings, non-profits, charities and so on. Contact us to find out more.

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I have recently been made redundant. Can you help me?

Yes we can. Contact us to discuss how we can help you retrain, up-skill and get you back into work.

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How can I pay for my training?

We accept all major credit cards, or we can arrange invoicing for payment via bank transfer.

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What happens if I am unable to attend a course?

Please refer to our Terms and Conditions page for information about amendments and cancellations.

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Can I get a certificate to prove I have attended your courses?

Yes, we will supply you with a virtual badge to add to your LinkedIn profiles and certificates of attendance on a request basis. Email training@jellyfish.com for yours.

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Is there any support post training?

Yes, we offer post-training support for our classroom and private training sessions. Please contact training@jellyfish.com with any questions you have.

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Where are Jellyfish venues located?

We have training venues in San Francisco (USA), Baltimore (USA), Barcelona (ES), London (UK), Dubai (UAE), Durban (SA) and Johannesburg (SA). We are adding to these all the time, and do remember we can always come to you if that would be more preferable.