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What time do your courses run?

Most of our classroom courses are a minimum of one day, normally starting at 10am and finishing at 5pm SGT (UTC+8). Courses that are 2-5 days in length, will run over consecutive days. Please refer to your booking confirmation.

For our Virtual Classroom courses you should aim to be logged on 15 minutes in advance to your course start time so you are ready for the course to start promptly.

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What equipment do I need to join a Virtual Classroom course?

Our recommendation is that all delegates dial in from their own workstation separately. We recommend each delegate has access to a personal microphone and webcam, inbuilt or external. Where possible delegates should have access to a second device such as a tablet.

A Google account for our Google courses specifically is desirable. All delegates should to have access to preferably Chrome or IE. For those using Chrome we recommend that the official Webex chrome extension be added to all delegates' browsers for fully functional support and virtual class experience.

Cisco Webex also provides an .exe for Windows operating systems and.dmg for Mac users. It may ask you to download the extension (should you not have the plugin). The reason we ask you to support this, if possible and network permissions allow, is so we can use the full functionality of the WEBEX software in the session such as polling and streaming videos. Please to do this at least 5 days prior to your session to allow time for any IT issues / restrictions you may have. 

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Do you look at our accounts before the training?

There is an option for a pre-training audit of your account before a tailored training course, so please contact us for more details.

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Do you travel overseas?

Yes, we regularly travel to provide our training services wherever our clients need us. Just call us to talk through what you need and where.

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Are discounts available?

Yes, we offer a number of discounts options for multiple bookings, nonprofits, charities and so on. Contact us to find out more.

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I have recently been made redundant. Can you help me?

Yes we can. Contact us to discuss how we can help you retrain, up-skill and get you back into work.

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I have researched a number of companies for my training needs. Why should I book with Jellyfish?

Jellyfish are one of the only digital marketing training providers whose trainers are employed by the business. They aren’t training consultants. And when they are not delivering training, they are working on successful campaigns within their marketing category at Jellyfish. So they can always offer you a wealth of up-to-date knowledge, experience, tips and insight to ensure you get the most out of your course.

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How can I pay for my training?

We accept all major credit cards or we can arrange invoicing for payment via bank transfer.

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What happens if I am unable to attend a course?

Please refer to our Terms and Conditions page for information about amendments and cancellations.

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Can I get a certificate to prove I have attended your courses?​

Yes, we will supply certificates of attendance on a request basis. Email training@jellyfish.com for yours.

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Is there any support post-training?

Yes, we do offer post-training support. Please contact training@jellyfish.com with any questions you have.

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Where are you located?

Our training venue is located in The Shard, London. However, all our courses can be delivered via Virtual Classroom, and we can also offer training sessions at a location of your choice – either in Singapore or globally.