User Experience (UX)

4.7 / 5 Feefo reviews

Want to understand the key aspects of User Experience - and keep your customers happy? Our one-day training course covers everything from research and strategy to desktop and mobile UX best practice.

Book this course
1 day course
Supporting material
A private training session for your team. Groups can be of any size, at a location of your choice including our training centres.

The behavior your customers display online is the behavior you have designed for, whether intentional or not. This is why having a solid understanding of UX is essential for success in the online world.

Our UX course is delivered by experienced professionals who have years of industry experience in user-centered design, website usability and audience research. During the session, you’ll hone the skills you need to make sure you're in control of your customers' experience online.

By the end of the course you’ll have consolidated key successful analysis and research techniques, as well as design methodologies that will help you to meet your online business goals.

Our User Experience course is available as a private training session that can be delivered via Virtual Classroom or at a location of your choice in Australia.

Course overview

Who should attend:

This UX design training course is aimed at anyone new to user experience or looking to sharpen their skills and learn about the latest disciplines. You may be looking to improve how you work with your UX teams and external agencies, or searching for best practice methods that will help embed the UX process into your workflow or organization.

What you'll learn:

By the end of this course, you will be able to:

  • Understand UX as a discipline, including its principles, scope and applications
  • Utilize the UX process, tools and activities to define and solve user experience problems
  • Manage stakeholders, align teams and prioritize requirements
  • Understand the principles of good UI design including design patterns, mobile-first design, accessible design and persuasive design
  • Identify the tools and methods for conceiving, prototyping and documenting your design ideas
  • Test your designs with actual users

Course agenda

What is UX?
  • Human-centered design (HCD)
  • What UX is not
  • The elements of UX
  • UX applications
The UX Process
  • Discover, define, design, develop, optimize
  • Waterfall vs. agile vs. lean
  • Design teams
  • Business vs. project needs
  • Stakeholder interviews
  • Secondary research
  • Analytics analysis
  • User research
  • User interviews
  • User surveys
  • Competitor analysis
  • Heuristic evaluation
  • Content analysis
  • Workshops and co-creation sessions
  • Playback and alignment
  • Personas
  • Journey maps
  • Requirements and prioritization
  • Information architecture, including sitemaps, user flows, navigation and IA testing
  • Design patterns
  • Mobile-first design
  • Sketching
  • Wireframes
  • Prototypes
  • Accessibility
  • Persuasive design
  • Microscopy
  • Articulating design decisions
Develop & Optimize
  • User testing
  • Optimization
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4.7 / 5 Feefo reviews
Independent Service Rating based on 23 verified reviews

User Experience (UX)

Max was a great trainer who provided a lot of insight into Nexidia and the workings of queries. Course did feel a little drawn out though and could maybe focus more on completing the labs and then going into the reasons why things are done. So maybe a follow along session where you complete steps and then explain.

Ben Matthews 1 March, 2024

User Experience (UX)

The day was full of great information and was very conversational. Thanks!

Trusted Customer 13 December, 2023

User Experience (UX)

This was a really interesting course, and was delivered in a really fun and engaging way by Ben. I have already recommended this to a couple of colleagues to help give a much more detailed insight into UX for all of our digital channels.

Rob Morgan 11 January, 2022

Frequently asked questions

  • What is User Experience?

    User experience (UX) is how a user interacts with and experiences a product, service, website, application, or any other system or environment. User experience (UX) design is the process design teams use to create products that provide meaningful and relevant experiences to users.

  • Is this course focused purely on website user experience?

    While this course primarily focuses on UX and user interface design in the context of web and mobile applications, many of the principles and processes you will learn can be equally applied to other design projects.

  • Can I access the course materials after completion?

    Our full training slides are always provided to those who sit our User Experience course. These will include links to examples, tools, and other resources discussed during the sessions.

  • Can this course be booked privately?

    All our courses are available to book privately and can be tailored to suit your needs. Private UX training can be delivered online, at our London offices in the Shard, or at a venue of your choice.

  • Is there support available after the training?

    Yes, we offer post-training support for all of our UX courses. We know that many people will have questions when they begin implementing their learning on design projects. Our trainers are always happy to answer follow-up questions related to the course.