User Experience (UX)

4.7 / 5 Feefo reviews
Want to understand the key aspects of User Experience? Our one-day training course covers everything from research and strategy to desktop and mobile UX best practice.
1 day course
Supporting material
A private training session for your team. Groups can be of any size, at a location of your choice including our training centres.

The behavior your customers display online is the behavior you have designed for, whether intentional or not. This is why having a solid understanding of UX is essential for success in the online world.

Our UX course is delivered by experienced professionals who have years of industry experience in user-centered design, website usability and audience research. During the session, you’ll hone the skills you need to make sure you're in control of your customers' experience online.

By the end of the course you’ll have consolidated key successful analysis and research techniques, as well as design methodologies that will help you to meet your online business goals.

Our User Experience course is available as a private training session that can be delivered via Virtual Classroom or at a location of your choice in Australia.

Course overview

Who should attend:

This UX design training course is aimed at anyone new to user experience or looking to sharpen their skills and learn about the latest disciplines. You may be looking to improve how you work with your UX teams and external agencies, or searching for best practice methods that will help embed the UX process into your workflow or organization.

What you'll learn:

By the end of this course, you will be able to:

  • Identify the needs and goals of your users
  • Utilize the UX process, tools and deliverables
  • Undertake usability testing
  • Use best practice methods that will help embed the UX processes into your workflow, business or organization

Course agenda

UX Overview
  • UX research
  • UX strategy
  • UX / UI design
  • Content strategy
  • Information architecture
  • Visual design
  • Interaction design
  • Usability and accessibility
The UX Process
  • Discover, define, design, develop, deliver
  • Waterfall vs. agile vs. lean
  • User needs vs business needs
User Research Methods
  • Quantitative vs. qualitative
  • What to use and when
  • Discussion guides
  • How to analyze your findings to generate insights
Business Research Methods
  • Stakeholder interviews
  • Workshops and co-creation sessions
UX Tools & Deliverables
  • Expert reviews
  • Competitor benchmarking
  • Personas
  • Storyboards
  • Content audits
  • Journey maps
  • Sitemaps
  • Sketches
  • Wireframes
  • Prototypes
Usability Testing
  • Lab, remote and guerrilla
  • Moderated and unmoderated
Design Theory
  • Sketching
  • Design patterns
  • Designing for persuasion
  • Designing for accessibility
  • Designing for mobile
  • Articulating design decisions
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Independent Service Rating based on 21 verified reviews
User Experience (UX)
Rob Morgan 11 January, 2022
This was a really interesting course, and was delivered in a really fun and engaging way by Ben. I have already recommended this to a couple of colleagues to help give a much more detailed insight into UX for all of our digital channels.
User Experience (UX)
Trusted Customer 27 October, 2021
This was a very informative session to reaffirm the best processes when developing a USER EXPERINCE journey.
User Experience (UX)
Trusted Customer 5 May, 2021
Amazing course! In depth, thorough and great to see the bigger picture of UX. Very informative, with great examples, but could have been condensed a little more to make room for questions and discussions. A great refresher for myself though and I would definitely do the more of the UX courses.