User Experience (UX)

We’ve packed years of industry experience into this comprehensive one day training course covering all aspects of UX from research and strategy through to desktop and mobile UX design.
product
1 day course
Supporting material
Private
Private
A private training session for your team. Groups can be of any size, at a location of your choice including our training centres.

This one-day course has been designed by UX experts and will introduce you to fundamentals of user experience.

The behaviour your customers display online is the behaviour you have designed for, whether intentional or not. Our UX course will teach you the skills you need to make sure you're in control of your customers' experience online. 

You'll learn successful analysis and research techniques and design methodologies that will help you to meet your online business goals. All delivered by experienced professionals with years of experience in user-centered design, website usability and audience research. 

Our User Experience course is offered as a private training session and can be delivered at our own training venues in the Rosebank Link, Johannesburg or Umhlanga, or any location of your choice.

Course overview
Who should attend:
This course is aimed at anyone, whether new to UX or looking to sharpen your skillset and learn about the latest UX disciplines. You may be looking to improve how you work with your UX teams and external agencies or searching for best practice methods that will help embed the UX process into your workflow or organisation.
Walk away with the ability to:
  • Identify the needs and goals of your users
  • Utilise the UX process, tools and deliverables
  • Undertake usability testing
  • Use best practice methods that will help embed the UX processes into your workflow, business or organisation
Course agenda
UX overview
  • UX research
  • UX strategy
  • UX/UI design
  • Content strategy
  • Information architecture
  • Visual design
  • Interaction design
  • Usability and accessibility
The UX process
  • Discover, define, design, develop, deliver
  • Waterfall vs agile vs lean
  • User needs vs business needs
User research methods
  • Quantitative vs qualitative
  • What to use and when
  • Discussion guides
  • How to analyse your findings to generate insights
Business research methods
  • Stakeholder interviews
  • Workshops and co-creation sessions
UX tools and deliverables
  • Expert reviews
  • Competitor benchmarking
  • Personas
  • Storyboards
  • Content audits
  • Journey maps
  • Sitemaps
  • Sketches
  • Wireframes
  • Prototypes
Usability testing
  • Lab, remote and guerrilla
  • Moderated and un-moderated
Design theory
  • Sketching
  • Design patterns
  • Designing for persuasion
  • Designing for accessibility
  • Designing for mobile
  • Articulating design decisions
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