User Experience (UX)
Want to understand the key aspects of User Experience - and keep your customers happy? Our one-day training course covers everything from research and strategy to desktop and mobile UX best practice.
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Course Overview
1 day course
Certificate of Attendance
Private
The behavior your customers display online is the behavior you have designed for, whether intentional or not. This is why having a solid understanding of UX is essential for success in the online world.
Our UX course is delivered by experienced professionals who have years of industry experience in user-centered design, website usability and audience research. During the session, you’ll hone the skills you need to make sure you're in control of your customers' experience online.
By the end of the course you’ll have consolidated key successful analysis and research techniques, as well as design methodologies that will help you to meet your online business goals.
Our User Experience course is available as a private training session that can be delivered live online or at a location of your choice in the US.
What you'll learn
By the end of this course, you will be able to:
- Understand UX as a discipline, including its principles, scope and applications
- Manage stakeholders, align teams and prioritize requirements
- Identify the tools and methods for conceiving, prototyping and documenting your design ideas
- Utilize the UX process, tools and activities to define and solve user experience problems
- Understand the principles of good UI design including design patterns, mobile-first design, accessible design and persuasive design
- Test your designs with actual users
Course agenda
What is UX?
- Human-centered design (HCD)
- What UX is not
- The elements of UX
- UX applications
The UX Process
- Discover, define, design, develop, optimize
- Waterfall vs. agile vs. lean
- Design teams
Discover
- Business vs. project needs
- Stakeholder interviews
- Secondary research
- Analytics analysis
- User research
- User interviews
- User surveys
- Competitor analysis
- Heuristic evaluation
- Content analysis
- Workshops and co-creation sessions
- Playback and alignment
Define
- Personas
- Journey maps
- Requirements and prioritization
- Information architecture, including sitemaps, user flows, navigation and IA testing
Design
- Design patterns
- Mobile-first design
- Sketching
- Wireframes
- Prototypes
- Accessibility
- Persuasive design
- Microscopy
- Articulating design decisions
Develop & Optimize
- User testing
- Optimization
Who it's for
This UX design training course is aimed at anyone new to user experience or looking to sharpen their skills and learn about the latest disciplines. You may be looking to improve how you work with your UX teams and external agencies, or searching for best practice methods that will help embed the UX process into your workflow or organization.
BOOK THIS COURSE
Private training for your team
Bring our expert-led training to your team alone, on dates that suit you. Run it live online or in person at a location of your choice, following the standard agenda or shaped around your goals. More about private learning.
Private Course
An exclusive session for your team, led by one of our expert trainers. You choose the dates, format and location, and we'll make sure the day fits what your team needs to achieve. Get in touch to plan it with our team.
- Just your team in the room
- Your dates, online or in person
- Content tailored if you need it