Jellyfish Digital Group Limited: Supplier Code of Conduct

Jellyfish Digital Group Limited: Supplier Code of Conduct

Corporate integrity, responsible sourcing, and the safety and wellbeing of workers across the global supply chain are of paramount importance to Jellyfish Digital Group Limited and its global subsidiary companies, whether jointly or severally. These core principles are reflected in this Supplier Code of Conduct (Code), which establishes the minimum standards that must be met by any organisation or entity that supplies products or services to Jellyfish.

In this Code:

Jellyfish:  means Jellyfish Digital Group Limited and its global subsidiary companies whether referred to jointly or severally under this Code.

Supplier: means a company, partnership or individual that provides goods or services to one or more members of the Jellyfish of companies.

Associates: means the Supplier's own suppliers, agents and subcontractors who are involved in Jellyfish’s supply chain.

Who Must Comply With This Code?

The Supplier must comply with this Code and must ensure that its workers are aware of this Code and comply with it.

In addition, as set out in paragraph 8.3, the Supplier must include in its agreements with Associates provisions that require Associates to comply with the applicable provisions of this Code.

1. Standards of Compliance

In carrying out its agreement(s) with Jellyfish, the Supplier must comply with the standards set out in this Code and all applicable laws and regulations where it operates. The jurisdictions where the Supplier operates are listed in SCHEDULE 1.

If there is a conflict between any applicable laws or regulations, the agreement between the parties, and this Code, the Supplier shall meet the most stringent standard.

2. Updating this Code

Jellyfish has the right to modify this Code from time to time on giving the Supplier at least 10 days' notice in writing, which includes email.

3. Workforce Issues

Slavery, Human Trafficking and Child Labour.
The Supplier shall comply with all applicable anti-slavery and human trafficking laws, statutes, regulations and codes from time to time in force in any part of its supply chain. This includes, but is not limited to, not supporting or engaging or requiring any forced labour, the use of child labour, bonded labour, indentured labour, or prison labour.

Human Rights. The Supplier shall comply with all internationally recognised human rights understood, at a minimum, as those expressed in the International Bill of Human Rights and the principles concerning fundamental rights set out in the International Labour Organisation's Declaration on Fundamental Principles and Rights at Work from time to time in force.

Equal Opportunities. Jellyfish is an equal opportunity employer. The Supplier shall not discriminate in hiring, compensation, training, advancement or promotion, termination, retirement, or any employment practice on the basis of race, colour, national origin, gender, gender identity, sexual orientation, religion, age, marital or pregnancy status, disability, or any other characteristic other than the worker's ability to perform the job subject to any accommodations required or permitted by law.

Freedom of Association and Collective Bargaining. The Supplier shall respect, and shall not interfere with, the right of workers to decide whether to lawfully associate with groups of their choice, including the right to form or join trade unions and to engage in collective bargaining.

Working Environment. The Supplier shall:

(a)        provide a safe, healthy, and sanitary working environment and comply with all applicable health and safety laws and any other relevant laws where it operates; and

(b)        not support or engage in, or require any hazardous labour to be performed by any person under the age of 18. Hazardous labour involves any work, that by its nature or the circumstances in which the work is undertaken, involves the substantial risk of hard to the safety or health of the work if adequate protections are not taken.

Wages and remuneration.
The Supplier must compensate all workers with wages, including overtime premiums, and benefits that at a minimum meet the higher of:

(a)        the minimum wage and benefits established by applicable law;

(b)        collective agreements;

(c)        industry standards; and

(d)        an amount sufficient to cover basic living requirements.

4. Information Security and Data Protection

Without prejudice to the agreement(s) between Jellyfish and the Supplier, the Supplier shall have in place appropriate measures to:

(a)        protect the integrity and confidentiality of information (including information belonging to or supplied by Jellyfish) held on its systems (which include physical and online or electronic systems); and

(b)        ensure that there is no unauthorised access to the information by third parties, including its Associates.

The Supplier shall comply with all data protection laws and requirements when processing any personal data on Jellyfish’s behalf.

5. Environmental Responsibility

The Supplier shall ensure that:

(a)        its operations comply with all applicable environmental laws, including laws and international treaties relating to (but not limited to) waste disposal, emissions, discharges and hazardous and toxic material handling;

(b)        the goods it manufactures (including the inputs and components that it incorporates into its goods) comply with all environmental laws and treaties; and

(c)        it will only use packaging materials that comply with all applicable environmental laws and treaties.

The Supplier shall have in place a suitable environmental management system for managing its environmental risks. As a minimum, the system should include and address the following:

(a)        an assessment of the environmental impact of all historical, current and likely future operations;

(b)        steps to continuously improve environmental performance, reduce pollution, emissions and waste;

(c)        measures to reduce the use of all raw materials, energy and supplies; and

(d)        raising awareness and training employees in environmental matters.

6. Bribery and Corruption

The Supplier must maintain the highest ethical standards and shall comply with all applicable laws, statutes, codes, and regulations relating to the prevention of bribery and corruption. To that end, the Supplier shall not accept, offer, promise, pay, permit or authorise:

(a)        bribes, facilitation payments, kickbacks or illegal political contributions;

(b)        money, goods, services, gifts entertainment, employment, contracts or other things of value, in order to obtain or retain an advantage; and

(c)        any other unlawful or improper payments or benefits.

7. Unfair Business Practices

The Supplier shall comply with all applicable competition laws including but not limited to those relating to teaming and information sharing with competitors, price fixing, and rigging bids.

8. Sourcing and Managing of Associates

When assessing the Supplier's performance against the requirements set out in this paragraph 8, Jellyfish shall consider the risk profile of the transaction, the Supplier's ability to comply with the requirements and the consequences where the Supplier fails to meet those requirements

The Supplier shall carry out appropriate due diligence of its prospective Associates that will form part of Jellyfish's upstream supply chain. As a minimum, the due diligence should include the following:

(a)        investigations into prospective suppliers' stance, public statements, and actions on human rights, treatment of workers, bribery, ethical behaviour and environmental outlook; and

(b)        risk assessments for countries from which materials, components, or finished goods are sourced.

When dealing with Associates, the Supplier shall:

(a)        ensure that all agreements with Associates include provisions that require the Associates to comply with applicable provisions of this Code;

(b)        ensure that it has measures to monitor that those Associates are complying with those compliance-related provisions; and

(c)        pay its Associates promptly, with the maximum payment period being 60 days.

9. Training

The Supplier shall implement a system of training for its employees to ensure that they are aware of the requirements of this Code.

The Supplier shall keep a record of all training offered and completed by its employees and shall make a copy of such record available to Jellyfish on request.

10. Self-Monitoring, Proof of Compliance and Audit

The Supplier shall monitor its compliance with the Code and shall report any violations (actual or suspected) of this Code as soon as possible to

The Supplier shall not retaliate or take disciplinary action against any Supplier employee or Associate that has, in good faith, reported violations of this Code or questionable behaviour, or who has sought advice regarding this Code.

The Supplier shall provide written confirmation to Jellyfish at least once a year that:

(a)        it has appropriate systems in place to ensure its compliance with this Code; and

(b)        it is able to comply with this Code for the duration of its relationship with Jellyfish.

In addition to the written confirmation at paragraph 10.3, Jellyfish may conduct audits to verify the Supplier's compliance with this Code. Jellyfish has no obligation to conduct such audits.

11. Breach, Remediation and Termination

Where Jellyfish becomes aware of any violation (actual or prospective) by the Supplier of the Code, Jellyfish may:

(a)        immediately upon written

(b)        notice terminate its business relationship (including any purchase orders and purchase contracts) with the Supplier; or

(c)        require the Supplier to produce a remediation plan that will lead to compliance with the Code, and present it to Jellyfish within 21 days of being requested to do so. If the Supplier fails to produce the remediation plan within this timeframe or fails to implement it within a reasonable time, Jellyfish may immediately upon notice terminate the applicable agreements. 



Jellyfish Digital Group Limited and subsidiary companies as may be modified and updated from time to time.


1. Australia | Jellyfish Digital Australia Pty Ltd
2. Brasil | Jellyfish Brasil SA
3. Colombia | San Pancho Colombia
4. Denmark | Jellyfish Denmark ApS
5. France | Jellyfish France SAS
6. Germany | Jellyfish Germany GmbH
7. Hong Kong | Jellyfish Hong Kong Ltd
8. India | Jellyfish Digital India Private Ltd
9. Ireland | Jellyfish Digital Ireland Limited
10. Israel | Jellyfish Digital Ltd
11. Italy | Jellyfish Italy Srl
12. Japan | Jellyfish Japan KK
13. Mexico | San Pancho Lab SAS
14. Singapore | Jellyfish Singapore Pte. Ltd.
15. South Africa | Jellyfish Online Marketing (SA) (PTY) LTD
16. South Korea | Jellyfish Korea Limited
17. Spain | Jellyfish Digital España S.L.
18. The Netherlands | Jellyfish Netherlands B.V.
19. United Arab Emirates | Jellyfish Media and Marketing FZ-LLC
20. United Kingdom | Jellyfish Group Limited
21. United States | Jellyfish US Limited

Code version : 1.0

Date of revision and publication: 25 November 2022