This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects.
Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course aims to bring together individual achievements to deliver full business value.
This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.
By the end of day two learners will be positioned to successfully complete the Certified Agile Service Manager exam.
Our Certified Agile Service Manager course is available as a private training session and will be run over two consecutive days. It can be delivered at our own training venues in the Rosebank Link, Johannesburg or Umhlanga or any location of your choice.