1 day course 
Private 
Certificate of Attendance This hands-on workshop is designed for professionals across business functions, who are ready to go beyond basic prompting and develop advanced, practical ChatGPT skills.
Working alongside peers and expert tutors, you’ll learn through doing - not just listening - in a collaborative, interactive environment.
You’ll explore advanced prompting techniques, build multi-step workflows, and develop critical thinking with AI. From summarising documents and extracting data, to automating routine tasks and transforming content into practical outputs like SOPs and checklists, you’ll learn how to apply ChatGPT directly to real business needs.
As the day progresses, you’ll also build your own GPTs, explore Canvas integration, and discover how to position ChatGPT as a strategic business partner. The workshop wraps with a group project, helping you consolidate what you’ve learned and walk away with confidence to apply these workflows in your role.
This Advanced Workflows with ChatGPT course is available as a private session that can be delivered via Virtual Classroom or at a location of your choice across South Africa.
Course overview
Who should attend:
This course is designed for professionals across a wide range of business functions who are already familiar with the basics of ChatGPT and want to move into more advanced, applied usage.
It’s perfect for:
- Department managers and team leaders looking to improve team productivity and efficiency
- Business professionals who want to automate routine tasks and free up time for higher-value work
- Project managers seeking to streamline planning, reporting, and communications
- Operations and process improvement professionals aiming to build repeatable workflows
- Marketing, communications, and creative professionals looking to use ChatGPT for content creation and campaign support
- HR, legal, and compliance professionals exploring structured ways to summarise, extract and standardise information
- Business analysts and data professionals interested in using ChatGPT to assist with data interpretation and reporting
What you'll learn:
By the end of this course, you will be able to:
- Design and implement multi-step ChatGPT workflows that handle complex business tasks from start to finish
- Apply advanced prompting techniques to produce more accurate, relevant and useful outputs
- Use critical thinking approaches to structure and validate AI outputs effectively
- Build multi-step workflows using prompt chaining and chain of thought techniques
- Summarise and extract key information from complex documents, emails and data
- Automate routine business tasks to improve operational efficiency and reduce manual effort
- Support project management tasks such as timeline generation, task lists and progress updates
- Transform business documents into usable outputs such as checklists and Standard Operating Procedures
- Work with tools such as Canvas and custom GPTs to develop reusable, scalable workflow components
- Understand and experiment with emerging agent-based tools (AutoGPT, OpenAI Operator) for automating more complex business processes
- Transform ChatGPT from a basic question-answering tool into a strategic business partner by understanding how to provide context for maximum leverage
- Learn about custom GPTs tailored to specific business needs and recurring workflows
- Confidently design and implement advanced ChatGPT workflows in your own business environment
Course agenda
- How advanced workflows differ from basic prompting
- Critical thinking with AI: how to approach ChatGPT as a partner, not a tool
- Advanced prompting techniques and frameworks
- Chain of Thought prompting: building reasoning into your workflows
- Chaining Prompts: multi-step automation through structured interaction
- Using Canvas for workflow design and visual thinking
- What does high business productivity with ChatGPT look like?
- Summarising complex documents and emails
- Document analysis - "talk to my PDF" techniques
- Use Cloud Marketplace to interact with Google CloudData analysis and interpretation workflows
- Automating routine business tasks: practical examples
- Supporting project management: generating timelines, task lists, and updates
- Moving beyond basic prompting to strategic partnership:: ChatGPT as your thinking assistant
- Context In - Leverage Out: designing prompts for maximum impact
- Streamlining complex, multi-step business processes
- Designing reusable workflows
- Building projects with your own instructions
- Introduction to AutoGPT and emerging agent-based tools
- OpenAI Operator: practical business use cases
- Building and customising your own GPT agents
- Building scalable, repeatable processes for your team
- Collaborative group project: design and implement a multi-step ChatGPT workflow for a realistic business scenario
- Individual coaching and facilitation support
- Show-and-tell session: Sharing results and learning outcomes
- Final Q&A and next steps for applying your learning