01 / 15
What time do your courses run?

Most of our classroom courses are a minimum of one day, normally starting at 9am and finishing at 4pm CEST/ or 10am-5pm CET. Our Google Cloud Platform courses start at the earlier time of 8am and finish at 4pm CEST/ or 10am-6pm CET. Courses that are 2-5 days in length, will run over consecutive days. Please refer to your booking confirmation.

For our Virtual Classroom courses you should aim to be logged on 15 minutes in advance to your course start time so you are ready for the course to start promptly.

02 / 15
What equipment do I need to join a Virtual Classroom course?

Our recommendation is that all delegates dial in from their own workstation, separately. We recommend each delegate has access to a personal microphone and webcam, inbuilt or external. Where possible delegates should have access to a second device such as a tablet.

A Google account for our Google courses specifically is desirable. All delegates should to have access to preferably Chrome or IE. For those using Chrome we recommend that the official Webex chrome extension be added to all delegates browsers for fully functional support and virtual class experience.

Cisco Webex also provides an .exe for Windows operating systems and.dmg for Mac users. It may ask you to download the extension (should you not have the plugin). The reason we ask you to support this, if possible and network permissions allow, is so we can use the full functionality of the WEBEX software in the session such as polling and streaming videos. Please to do this at least 5 days prior to your session to allow time for any IT issues / restrictions you may have. 

03 / 15
Do you look at our accounts before the training?

There is an option for a pre training audit of your account before a tailored training course, so please contact us for more details. If you’re attending one of our scheduled courses we can use your site or accounts for exercise purposes where applicable, but we wouldn’t look at anything pre training.

04 / 15
Do you travel overseas?

Yes, we regularly travel to provide our training services wherever our clients need us. Just call us to talk through what you need and where.

05 / 15
Do I need to bring anything if I am attending a course at a Jellyfish venue?

When attending our Barcelona courses held at the World Trade Center, you will need to bring photo identification in the form of an identification number (DNI), passport or driver’s license. Unfortunately, if you are unable to present this, access to the venue may be denied and Jellyfish reserves the right to refuse a refund. Bring any system logins you may need, and Jellyfish will supply the technology, stationery and refreshments.

06 / 15
Can I book a course on behalf of my colleague(s)?

Yes of course, please add all the course attendee(s) full names at the time of booking.

07 / 15
Do you have parking available?

The World Trade Center offers short or medium-stay parking, along with long-term parking facilities.

08 / 15
Do you run courses in Spanish?

The majority of our courses will be delivered in English, however we can deliver some courses in Spanish. To find out what courses are available in Spanish speak to our Sales team.

09 / 15
Are discounts available?

Yes, we offer discounts for multiple bookings, nonprofits, charities and so on. Contact us to find out more.

10 / 15
I have recently been made redundant. Can you help me?

Yes, we can. Contact us to discuss how we can help you retrain, upskill and get you back into work.

11 / 15
How can I pay for my training?

We accept all major credit cards, or we can arrange invoicing for payment via bank transfer.

12 / 15
What happens if I am unable to attend a course?

Please refer to our Terms and Conditions page for information about amendments and cancellations.

13 / 15
Can I get a Certificate to prove I have attended your courses?

Yes, we will supply you with a virtual badge to add to your LinkedIn profiles and certificates of attendance on a request basis. Email training@jellyfish.com for yours.

14 / 15
Is there any support post training?

Yes, we offer post training support for our classroom and private training sessions. Please contact training@jellyfish.com with any questions you have.

15 / 15
Where are Jellyfish venues located?

We have training venues in Barcelona (ES), London (UK), San Francisco (USA), Baltimore (USA), Durban (SA) and Johannesburg (SA). We are adding to these all the time and do remember we can always come to you if that would be more preferable.