Terms & Conditions

These terms and conditions should be read and accepted by you prior to your purchase. You accept that by purchasing any of the Jellyfish Training Services, you agree to be bound by these terms and conditions.

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"Agreement" means the contract you have entered into by purchasing the services to which these terms and conditions apply.

"Contract Start Date" means the date this contract is formed.

"Course" means the Training course services which are provided to you by Jellyfish.

"Jellyfish" refers to Jellyfish Training Ltd.

"Services" means the facilities, course materials and support offered to you as part of your course.

"Trade Marks" means all names, marks and logos from time to time owned by or registered in Jellyfish’s name including without limitation "Jellyfish Training", or those of Jellyfish’s partners.

"Website" means https://www.jellyfish.com/en-gb/training/ or any other website Jellyfish may designate.

"You"/"Yourself" means the person/company who has purchased the services.

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Formation of contract

The Contract Start Date is defined as the day on which you indicate your acceptance of the Training Services on offer to you. By completing the booking process you are acknowledging acceptance of the terms and conditions.

Subject to the "Your right to cancel or transfer" clause below, this Agreement is not cancellable.

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Your right to cancel or transfer

If the Consumer Protection (Distant Selling) Regulations 2000 apply, you shall have the right to cancel this Agreement without any liability within 7 days of date of Agreement provided that Services have not commenced and are not due to commence in this period. Cancellation and/or transfer fees plus VAT below shall apply to cancellation or re-scheduling of any course by you unless the exceptions stated below apply.

Public scheduled courses:

Confirmed booking Transfer fee Cancellation fee
30 to 15 work days before course start date 0% 25%
14 to 8 work days before course start date 25% 50%
7 to 0 work days before course start date 50% 100%

You may substitute delegates by written notification to Jellyfish Training with the substitutes full name and email address. Please note transfer/name changes are not possible within 2 working days of the course date.

When attending our London courses held at The Shard delegates will be required to present photo identification in the form of a passport or driver's license upon check-in. Unfortunately, if you are unable to present this on the day, access to the venue may be denied and Jellyfish reserves the right to refuse a refund.

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Cancellation of Classroom Courses by Jellyfish Training

Jellyfish reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date. Jellyfish is not liable for any expenses incurred unless the course is cancelled within 2 working days of the start day, when Jellyfish will refund expenses up to £100 plus VAT on production of original expense receipts.

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Cancellation of Online Course by Jellyfish Training

If you wish to cancel your order of a Jellyfish Online course you can do so within 24 hours of the date of purchase and a full refund will be given. Please email training@jellyfish.com

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Jellyfish may terminate the provision of any part of the classroom and online services or restrict your access to services without any prior notice to you where (by way of example and without limitation):

7.1 there is a regulatory or statutory change limiting Jellyfish’s ability to provide the services;

7.2 any event beyond Jellyfish’s reasonable control prevents Jellyfish from continuing to provide the services. Jellyfish will use Jellyfish’s reasonable endeavours to find a solution by which Jellyfish’s obligations under this agreement may be performed despite the event in question;

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Payment is due upon receipt of invoice, funds must have cleared 14 days after receipt of your invoice or 14 days prior to your first course date; whichever falls first. Failure to receive the course fees in adherence with these terms means that Jellyfish reserves the right to refuse access to the course.

Bookings made within 14 days of the course delivery date may only be paid via credit card, not invoice. Jellyfish reserves the right to make exceptions to this rule by prior agreement.

If you choose to pay by credit card or debit card, payment will be taken securely through the Website. All credit or debit card information you provide is encrypted using the latest Secure Socket Layer (SSL) technology, ensuring your credit or debit card details are safe and secure. The Website also meets the requirements of the Payment Card Industry Data Security Standard (PCI) which was created to ensure organisations that process card payments prevent fraud.

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The prices quoted on this site are correct at the date of publication and for 30 days thereafter. Jellyfish reserves the right to adjust these prices outside this period.

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Services updates

Jellyfish reserve the right to amend, substitute, modify and improve the content and format of any service (in whole or part) or to substitute and modify the service required from time to time to form a Course in the light of Jellyfish’s industry experience or ongoing improvements in its service to you.

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Acceptable use policy

You agree to abide by all applicable laws, regulations and codes of conduct and ensure that any material uploaded or distributed or stored by you does not infringe the rights of others.

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Code of conduct

You shall use the services strictly in accordance with these terms and conditions and shall not misuse the services. You shall comply with all reasonable instructions or directions given by Jellyfish in respect of the services.

In accessing the services you agree not to:

12.1 reproduce or redistribute the content (other than as allowed under these terms and conditions), modify or in any way commercially exploit any of the content;

12.2 remove the copyright or trademark notice(s) from any copies of the training course content;

12.3 create a database by systematically downloading and storing all and any of the content;

12.4 make any commercial or business use of the services or resell or commercially benefit from any part or aspect of the services;

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Limitation of liability

Jellyfish will only be liable for losses which are foreseeable to both you and to Jellyfish as a consequence of Jellyfish breaching these terms of sale and caused by Jellyfish’s own negligence. Jellyfish will not be responsible for any commercial or business losses (including without limit loss of goodwill, profits, contracts, anticipated savings, data, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and Jellyfish at the time Jellyfish’s contract was formed, or at the time you began using Jellyfish’s service.

Jellyfish exclude, to the extent permitted by law, any express or implied warranties and conditions. Nothing in the foregoing shall limit Jellyfish’s liability for death or personal injury or as otherwise required by law.

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You agree to indemnify (and to hold Jellyfish and any of Jellyfish’s officers, employees and agents) from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of the services and/or your breach of these terms and conditions.

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Complaints and course guarantee

All complaints and claims relating to Jellyfish’s Training Services must be received in writing to training@jellyfish.com within 14 days of the course date. If the claim is requesting a replacement course then the replacement course must occur within 90 days of the original course date.

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Lack of access

Jellyfish Training shall use reasonable endeavours to ensure that the online availability in respect of the course platform is available at all times. However, Jellyfish Training gives no undertakings or guarantees that its site and/or the platform through which the courses are provided will be available and error free at all times and Jellyfish Training shall not be held responsible for any loss, disruption of or interruption in your participation in the course and any damage or loss resulting there from caused either by any technical error with its site and/or any other website and/or by your computer and/or as a result of a disruption of your access to the internet.

Jellyfish Training is not responsible for technical support of any external websites and where you are required to use external websites in connection with the course, you are required to contact the support services of those external websites directly.

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You agree not to reproduce, duplicate, copy or re-sell any part of our site or learning centre in contravention of the provisions of our terms of website use.

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Information management

Jellyfish will use any personal data collected during your studies or other contact with Jellyfish in accordance with current UK data protection legislation and Jellyfish’s Privacy Statement from time to time. You may view Jellyfish’s Privacy Statement on the Website.

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Special offers

Use of any special offer or discount code is subject to the following terms:

  • All offers and discounts are made at Jellyfish's discretion and can be withdrawn at any time;
  • Offers and discounted rates cannot be applied retrospectively to a previous booking. You cannot cancel a course and then rebook it at the reduced rate.
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Contact Jellyfish Training

If you have any queries concerning any part of these terms and conditions please contact Jellyfish Training by email to: training@jellyfish.com or by post to our registered address at 31 London Road, Reigate, Surrey RH2 9SS

All notice (to be given by you under these terms and conditions) and all other written communications from you, must be in writing and may be delivered or sent by prepared first class letter post, or by email, although for service by email to be valid, receipt of email needs to be acknowledged by Jellyfish. Any notice or document shall be deemed served if delivered, at the time of delivery; or if posted, 48 hours after posting; or if sent by email, at the time of acknowledgement by Jellyfish.

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This Agreement shall be subject to the laws of England and Wales. Nothing in these terms and conditions will reduce your rights under current UK law (including statutory rights) relating to the supply of unsatisfactory services.