3 day course

Partner of the Year

Private

A private training session for your team. Groups can be of any size, at a location of your choice including our training centres.

Certificate of Attendance

Conversational Agents, a key component of AI Applications, provide intelligent, interactive interfaces powered by AI. Built on a development system with access to SDKs and APIs in multiple languages, they enable dynamic, natural user experiences.

In this course, you’ll learn how to design and build conversational agents on Google Cloud, gaining hands-on experience in creating smart, responsive solutions using the latest AI tools and frameworks.

This Develop Conversational Agents on Google Cloud course is available as a private session that can be delivered via Virtual Classroom, at our training centre in The Shard, London, or at a location of your choice across the UK.

Course overview

Who should attend:

This course is designed for conversational designers, developers, and business analysts.

What you'll learn:

By the end of this course, you will be able to:

Understand the different kinds of conversations available with an artificial intelligence (AI) agent
Design an AI agent for a deterministic intent-based domain
Understand how a user’s request is translated into an action and response
Use webhooks to access data and products that are not part of the agent
Handle user errors and unexpected requests
Use the graphical user interface (GUI) to develop an agent
Gain a working knowledge of the testing tools available in the GUI
Integrate a chatbot into user interfaces
Incorporate Gen AI features into your agent

Prerequisites

Some familiarity with a graphical user interface for Conversational Agents will ease the learning process. Understanding JSON is helpful.

Course agenda

Module 1: Introduction to Conversational Agents

Google’s goals for virtual agents
Virtual agent product suites

Module 2: Introduction to Conversational Design

Convergent and divergent approaches
Conversation design strategy

Module 3: Steering Bot Design Basics

Use cases
Virtual agents
Start pages
Routes
Pages

Module 4: Implementing Bot Design

Use case review
Agent architecture
Creating the virtual agent
Creating the route
Testing the route

Module 5: Entities

Introduction to entities
System entity types
Custom entity types
Managing entities in an agent

Module 6: Parameters

Introduction to parameters
Parameters from intents
Preset parameters
Parameters from webhooks

Module 7: Event Handlers

Definition of event handlers
Page, flow event handler, and scope rules
Form event handler and scope rules

Module 8: Versions & Environments

Version management in Conversational Agents
Environment management in Conversational Agents

Module 9: Testing

Validation
Publication
Simulation

Module 10: Fulfillment

Introduction to fulfillment
Examples of static fulfillment

Module 11: Integrations

Google Messenger
Conversational Phone Gateway

Module 12: Webhooks

Why have a webhook?
Types of webhooks
Setting up a fulfillment webhook
Modifications for a JSON response webhook

Module 13: Route Groups

Introduction to route groups
Managing a route group

Module 14: Design Techniques

The concept of a flow
Steering bot designs
The concept of guardrails
Design principle

Module 15: Generators & Generative Fallback

Overview of generators
Overview of generative fallback