Certified Agile Process Owner

This two-day course covers the Process Owner responsibilities and provides the skills needed to design, re-engineer and improve IT Service Management processes.
product
2 day course
Supporting material
Private
Private
A private training session for your team. Groups can be of any size, at a location of your choice including our training centres.

Learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles to put in place ‘just enough’ process. as well as how to continually align process performance with overall business goals.

A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders.

Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.

This couse positions learners to successfully complete the Certified Agile Process Owner exam.

Our Certified Agile Process Owner course is offered as a private training session and will be run over two consecutive days. It can be delivered at our own training facilities in San Francisco or Baltimore or any location of your choice.

Course overview
Who should attend:
This course is intended for the following participants:
  • Process owners
  • Process managers
  • Employees and managers responsible for designing, re-engineering or improving processes
  • Consultants guiding their clients through process improvement initiatives
  • Anyone responsible for managing process-related requirements or ensuring the efficiency, effectiveness and value of processes
Walk away with the ability to:

Demonstrate a practical understanding of:

  • Basic Agile and Agile Service Management concepts
  • Process owner role and responsibilities
  • Managing and prioritising a process backlog
  • Creating and utilising user stories
  • Collaborating with process stakeholders and other process owners
  • Overseeing Agile process design and improvement activities
  • Managing organisational change activities
  • Monitoring and measuring process performance
  • Conducting process reviews and identifying improvements
Prerequisites
To get the most of out of this course, familiarity with Scrum, IT and IT services is recommended.
Course agenda
Course Introduction
  • Importance of processes, Agility and the role of the Process Owner
Module 1: Process Design Basics
  • The Elements of a Process
  • Process Owner Responsibilities
  • Process sponsorship
  • Process resourcing
  • Process design and improvement
  • Process management
  • Process awareness
Module 2: Process Owner Knowledge, Skills, and Attributes
Module 3: Selecting a Process Owner
Module 4: Related Roles
  • Process Manager
  • Global Process Owner
  • Value Stream Owner
  • Roles of a Service Management Office (SMO)
Module 5: The Characteristics of an Agile Process
Module 6: Agile Basics
  • What is Agile?
  • The Agile Manifesto
  • Why Agile Projects are Successful
Module 7: Scrum Basics
  • Scrum Roles, Artifacts, and Events
  • Scrum Pillars
  • Scrum in a Nutshell
  • Scrum, Kanban, or Both?
Module 8: Agile Service Management Basics
  • Agile Service Management Value
  • Agile Service Management Roles, Artifacts and Events
  • Characteristics of an Agile Process Two Aspects of Agile Service Management
  • Agile Process Design
  • Agile Process Improvement
Module 9: Agile Process Design
  • Creating and Populating a Process Backlog
  • Personas
  • User Stories
  • Themes
  • Epics
  • User Story Mapping
  • Ordering and Maintaining the Process Backlog
  • Process Design Sprints
  • The Process Owner and Sprint Events
  • Process Implementation
  • Potentially Releasable Process Increment
  • Definition of 'Done'
  • Release Planning
Module 10: Agile Process Improvement
  • Aligning Processes with Strategic Goals
  • CSI Sprints and Plan-Do-Check-Act
  • Sustaining Improvements
  • Assessing Process Maturity
  • Implementing Process Improvements
  • Working with Line Managers
  • Overcoming Resistance to Change
Module 11: Measuring Value
  • Demonstrating Value
  • Leading and Lagging Performance Indicators
  • Critical Success Factors and Key Performance Indicators
  • Service Level Agreements and Operational Level Agreements
  • Conducting Measurement Reviews
  • Communicating Performance
Module 12: Process Improvement Tools and Technologies
Module 13: Getting Started
Module 14: Challenges and Critical Success Factors
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